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Mehdi
Shipping's Customer Service Department is split into two areas :
Import Services and Export Services
You can also select ________________ id to E-mail specific
departments.
Import
Services
Import Services
provides value added service to Mehdi Shipping's import
customers. We are staffed with highly trained representatives
who understand import markets and who can provide accounts with
the personal touch they desire.
Import Customer Service is available to assist with any import
question. We provide customers with arrival information, cargo
tracing, in bond details and coordinate expedited service
requests with our National Transportation Group. We have
resources to assist with problem resolution including access to
terminal systems and our Intermodal Management System. Customer
Service is staffed Monday through Friday from 8.00 am until 9.00
p.m. (ET).
The Import Documentation Team is responsible for the review and
edit of our Inbound vessel manifests. Each bill of lading is
reviewed for customers clear point exceptions, accuracy of port
codes and clear description of goods. Customer codes are applied
to consignee and notify parties. Once the manifest review is
complete, the vessel file is transmitted via EDI to US Customs.
This group then generates arrival notices with a large volume of
notifications now sent electronically by e-mail or fax.
Export
Services
Export Services
provides additional benefit to our customers by having the
Regional Teams handle only export calls. This will enable us to
provide the customer with more personalized service. These
smaller teams will stay focused on our core responsibilities of
answering the incoming calls taking bookings, releasing bills of
lading, and resolving problems.
In addition to providing more personalized service, Export
services is improving the quality of bills of lading. This is
achieved with functional teams that focus on individual
representative's and co-ordinator's talents and skills. The
Regional Teams handle all of the incoming calls to eliminate the
phone calls and problems that can disrupt the focus of the
representatives and coordinators who are creating the bills of
lading. Our goal is to minimize the amount of incoming problem
calls by producing a perfect document the first time.
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